Refund policy

This policy explains when Poultrix Hub subscriptions and credits can be refunded, and how marketplace orders — the physical goods we deliver and take payment for — can be returned or refunded, including the window to report goods that are undelivered, damaged, wrong or not as described.

Marketplace orders are placed through Poultrix Hub, which arranges delivery and collects payment, so they are covered by the returns process on this page. Report an issue within 7 days of delivery (the same day for live birds or chicks).

Subscriptions and credits follow the 7-day money-back guarantee; purchases made through Google Play can also be refunded through Google Play.